Privacy Policy

This Privacy Policy explains how MISCONEL SRL, headquartered at MISCONEL SRL VIA PIZZEGODA 3 – 38033 – CAVALESE (TN), operating the website https://homelexnor.com (“we”, “us”, “our”), collects, processes, and protects your personal data when you access and use our website, purchase our products, or interact with our services.

We are fully committed to protecting the privacy and rights of our users and customers. We handle all personal information in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – “GDPR”) and applicable Italian data protection laws.


Data Controller

The Data Controller responsible for processing your personal information is:

MISCONEL SRL
VIA PIZZEGODA 3 – 38033 – CAVALESE (TN)
Partita IVA: 00829140227
Email: info@homelexnor.com


Categories of Personal Data Collected

Depending on how you interact with our website and services, we may collect:

  • Identification data: first name, last name, title

  • Contact details: email address, phone number, billing and shipping address

  • Account information: username, password, order history

  • Purchase data: items purchased, transaction date, payment status

  • Navigation data: IP address, browser type, device information, website interactions, cookies

  • Preference data: language preferences, newsletter subscriptions, user settings

We do not collect special categories of data (e.g., health data, religious or political beliefs) unless strictly necessary and legally justified.


Methods and Purpose of Processing

Your personal data may be collected automatically or manually for the following purposes:

a. Contractual Obligations
To process and fulfill orders, manage payments, issue invoices, and arrange deliveries.
Legal basis: Art. 6(1)(b) GDPR – Performance of a contract
Retention: 5 years from transaction completion (10 years for financial records if applicable)

b. Customer Support and Communication
To manage inquiries, complaints, returns, or support requests.
Legal basis: Contractual necessity / Legitimate interest
Retention: 3 years from the last interaction

c. Marketing and Promotional Activities
To send newsletters and offers, only with your explicit consent.
Legal basis: Art. 6(1)(a) GDPR – Consent
Retention: Until consent is withdrawn

d. User Account Management
To allow account access, order tracking, and user preference management.
Legal basis: Contractual necessity
Retention: Until account deletion

e. Legal and Administrative Obligations
To comply with tax, accounting, anti-fraud, and consumer protection laws.
Legal basis: Art. 6(1)(c) GDPR – Legal obligation
Retention: As required by applicable law

f. Website Optimization and Analytics
To improve functionality, performance, and user experience through analytics.
Legal basis: Legitimate interest (anonymous data) / Consent (for cookie tracking)
Retention: 12–24 months depending on analytics type


Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, remember preferences, analyze usage, and enable essential features. Please refer to our Cookie Policy for more details.
You can manage or withdraw your cookie preferences at any time via the cookie banner or your browser settings.


Recipients of Personal Data

Your data may be shared with:

  • Authorized staff for processing purposes described above

  • External providers for shipping, IT support, cloud hosting, email, and payment processing

  • Public authorities or regulators when legally required

All third parties are bound by confidentiality agreements and must comply with data protection obligations.


Data Transfers Outside the EEA

If personal data is transferred outside the EEA, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions). No international transfer occurs without full GDPR compliance.


Security Measures

We adopt technical and organizational measures to protect your data, including:

  • Secure HTTPS encryption

  • Authentication systems and password protection

  • Regular security audits

  • Restricted access on a need-to-know basis

However, no system is entirely secure. Please protect your login credentials and notify us immediately of any suspected breaches.


Your Rights as a Data Subject

Under the GDPR, you have the right to:

  • Access your data and request a copy

  • Rectify inaccurate or incomplete data

  • Request erasure of data when no longer needed

  • Restrict processing under certain conditions

  • Object to processing based on legitimate interests

  • Data portability in a structured format

  • Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at info@homelexnor.com with the subject line: “Data Protection Request”. We will respond within legally required timeframes.


Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we discover we have collected such data, we will delete it promptly.


Changes to This Policy

We may update this Privacy Policy at any time. Significant changes will be posted on this page and, if relevant, communicated by email.
The latest version replaces any previous versions.


Contact and Complaints

If you have questions, concerns, or wish to file a complaint about how we handle your data, please contact:

MISCONEL SRL
VIA PIZZEGODA 3 – 38033 – CAVALESE (TN)
Partita IVA: 00829140227
Email: info@homelexnor.com

You may also lodge a complaint with the Garante per la Protezione dei Dati Personali (Italian Data Protection Authority) or your local supervisory authority.