MISCONEL SRL, operator of the website homelexnor.com, guarantees the right of withdrawal to all individual consumers in accordance with applicable European regulations (Directive 2011/83/EU on consumer rights). If you change your mind about a purchase, you may return the product and request a refund within 14 calendar days from the date of delivery — no explanation required.
To validly exercise your right of withdrawal, the following conditions must be met:
The request must be submitted within 14 days of receiving the product.
The product must be returned unused, undamaged, and complete with all original accessories, preferably in its original packaging.
The product must not show signs of wear, misuse, or alterations that could affect its resale condition.
If the returned item is not in its original condition, we reserve the right to deduct a proportionate amount from the refund to reflect any reduction in value.
To request a withdrawal, please follow these steps:
Send an email to our customer service team at info@homelexnor.com with the subject line: “Withdrawal Request”.
Include the following details in your message:
Full name
Order number
Date of delivery
Optional: Reason for return
You will receive a Return Authorization Code and shipping instructions by email. Please clearly indicate this code on the outside of the package when returning the item.
Returns sent without authorization may be refused or delayed.
Returned products must be shipped to the following address:
MISCONEL SRL
VIA PIZZEGODA 3 – 38033 – CAVALESE (TN)
Partita IVA: 00829140227
Return shipping costs are the responsibility of the customer unless otherwise agreed in writing.
We do not accept parcels sent with cash on delivery (COD).
We strongly recommend using a tracked courier service to ensure safe and verifiable delivery. MISCONEL SRL is not responsible for lost or untraceable return shipments.
Once we have received and inspected the returned product, we will begin processing your refund. You may choose between:
a. Full Refund
The refund will cover the cost of the product and, if applicable, the standard delivery charges paid at the time of purchase.
Additional costs for optional services (e.g., express or insured delivery) are not refundable.
Refunds will be processed within 8 business days using the same payment method as the original transaction.
b. Product Replacement
Subject to availability, we can offer a replacement for the same or an equivalent product at no additional cost.
In accordance with applicable law, the right of withdrawal does not apply in the following cases:
Products made to customer specifications or clearly personalized
Sealed goods that cannot be returned for health or hygiene reasons once opened
Goods that are inseparably mixed with other items after delivery
Perishable goods or items with a short shelf life
Digital content supplied electronically that has already been downloaded or accessed after purchase
Exercising your right of withdrawal does not limit or affect any statutory warranty rights available to you under applicable consumer protection laws.
For more details about our general sales terms and how we process personal data, please refer to the following documents on our website:
Terms and Conditions
Privacy Policy
Cookie Policy
If you need any clarification or assistance related to returns or refunds, our team is always ready to help at:
info@homelexnor.com